Concierge service,
designed like a hotel.
Founded in Dubai in 2019 by Sami, Flatlab starts from a conviction: concierge service is a new profession that must draw from hospitality standards to truly maximize a property.
A bet on
quality without compromise.
Concierge service is a recent profession that must borrow from hospitality to work well: 24/7 guest communication, experts of every trade reachable within 2h, flexible pricing night after night. It's this rigor applied to every guest, every night, that makes the difference between a property that endures and a property that performs, well ranked, well rated, optimized.
Too many owners run their property alone, without the tools or teams to do it at the highest level. Flatlab came to fill that gap, with a simple bet: quality without compromise.
Today, we manage 17 properties, apartments, houses, villas, across 4 destinations: Dubai, Nice, Paris and Tunisia. All operated to the same standard, with experts specific to each property type: an old house in Sidi Bou Saïd isn't run like a villa with pool in Hammamet, nor like an apartment in the heart of Paris or Dubai Marina.
What you can
expect from us.
Not marketing promises. Contractual commitments we make to every owner who entrusts us with their property.
Total transparency
Every amount received, every expense incurred: you receive a detailed monthly report. No fuzzy line, no hidden commission.
Hotel-grade standards
Our standards are modeled on 4-star hospitality: housekeeping, linen, hosting.
Continuous optimization
Prices adjusted nightly based on demand, seasonality and local events. We continuously recalibrate your strategy to maximize your revenue.
24/7 responsiveness
Guests, incidents, emergencies: our teams respond in under 5 minutes. You sleep, we handle it.
Zero forced commitment
We prefer to earn your trust every month rather than bind you by contract.
Experts,
not managers.
A small team, on the ground, reachable directly.
Sami carries the Flatlab vision and drives its development across Dubai, France and Tunisia. He defines each market's strategy, oversees revenue optimisation and builds direct relationships with owners. His ambition: to pair rental performance with transparency and care for every property.
Fares runs day-to-day operations for the Nice portfolio. Close to the properties and to local partners, he coordinates the teams, ensures the quality of every service and supports owners day after day. His on-the-ground presence protects the properties and delivers a considered welcome to guests.
Essia coordinates the properties in Paris and Tunisia and supports owners at every step of their collaboration with Flatlab. She connects their expectations with the local teams and the ongoing stays. Her role is essential to attentive, structured and personalised management.
Mary Ann leads the support team and ensures the quality of every guest interaction. She structures request handling, coordinates the assistants and ensures continuity with the on-site teams. Her work delivers a coherent, caring accompaniment, from pre-arrival to departure.
Gideon runs field operations in Dubai and ensures the smooth handling of every arrival and departure. He coordinates apartment preparation and any interventions required during stays. A local point of contact, he represents Flatlab to guests and gives their welcome a human dimension.
Yassine runs field operations in Tunis and ensures the smooth handling of every arrival and departure. He coordinates property preparation and any interventions required during stays. A local point of contact, he represents Flatlab to guests and gives their welcome a human dimension.
Jem manages daily communication with guests, from the first enquiry through to post-departure follow-up. She ensures every exchange is clear and prompt, coordinates special requests and tracks feedback. Her work delivers a smooth, personalised guest experience.
A Booking.com alumna, Jennifer supports the team daily on coordinating guest requests, following up on bookings and keeping online exchanges flowing. Her attention to detail and rigor guarantee prompt replies and seamless continuity, 7 days a week.
An Airbnb alumnus, Marc supports the team on booking management, guest exchanges and the coordination of interventions. His responsiveness and organisation keep the guest experience smooth, around the clock, across every time zone.