Airport transfer, private chef, in-apartment massage, pre-arrival groceries. At Flatlab, your guests can order a dozen services directly from their digital guidebook, with zero workload on your side. And you win every time.
Why owners should care
A guest who can have breakfast delivered, book a driver for dinner or have a therapist come to the apartment lives a hotel-grade stay. And when the stay is hotel-grade, three things happen:
- The guest rating goes up. Reviews mention "attentive concierge", not just a beautiful apartment.
- The Airbnb algorithm pushes you. Above 4.9/5, your listing surfaces higher in results and converts better.
- Average length of stay rises. Guests who feel "everything's within reach" stay one to two nights longer on average.
The default catalogue
It adapts to each city, but the baseline is the same everywhere:
- Airport transfer: sedan or van, English/French-speaking driver, flight tracking, name-board welcome.
- Private driver on the day: excursions, dinners, business meetings.
- In-apartment private chef: from a light lunch to a Michelin-grade dinner, tailor-made menu.
- In-apartment massage and spa: certified therapists, equipment brought in, 1 to 4 people.
- Pre-arrival grocery delivery: fridge stocked to their preferences before check-in.
- Baby-sitting and housekeeping: certified childcare, mid-stay cleaning.
In Dubai and Nice the catalogue is deeper (yacht day, helicopter, personal shopper, personal trainer). In Tunis and Hammamet we work with experienced local partners (palace spa, private guides).
How it works in practice
At check-in, the guest receives access to their digital guidebook. They find the catalogue with prices, lead times and available slots. They book in two clicks. Our team confirms within two hours. The guest pays the partner directly at the partner rate (the one Flatlab negotiated).
Zero Flatlab commission on the service. We take nothing from the guest, nothing from the partner. Why? Because our interest is for the service to be excellent and well priced: that's what brings five-star reviews and pays off long-term for you.
And for owners who use their own property?
If you block your own dates on your property, you get access to the same catalogue, same partner rates. It's a comfort you won't find at traditional competitors.
Can I block certain services on my property?
Yes. At mandate signature, you share your preferences: some owners don't want a private chef due to deep-cleaning concerns, others exclude in-apartment massage. The catalogue is adjusted accordingly on your property.
Your guests deserve a five-star hotel at home
Free estimate in 60 seconds, net 12-month range in under 24h.
Estimate my propertyFAQ
Does Flatlab take a cut on the services?
No. The guest pays the partner directly, at the partner rate we negotiated. We take no margin.
Who is responsible if something goes wrong with a partner?
Every partner is independently insured and hand-picked by our local teams. For serious incidents, Flatlab coordinates resolution with the partner concerned.
Are the services the same in every city?
The baseline is identical everywhere (6 services). Each city has its specifics: yacht and desert in Dubai, helicopter and private beach on the French Riviera, private medina tour in Tunis, palace spa in Hammamet, Pierre Hermé pastry in Paris.
